Frequently Asked Questions
How can I order a yearbook?
Click here to order your yearbook now
How can I check to make sure I have purchased a yearbook?
Search your email for JOSTENS. If you are unable to locate your confirmation email, please call 1-877-767-5217 and Press 1 to speak with a Jostens customer service representative. Once connected, please ask to verify your yearbook purchase.
Jostens Customer service is available Monday-Friday 9am - 6pm EST.
How can I order a Senior Tribute Ad?
Click here to order your yearbook now
Can I create and purchase a Senior Tribute Ad from my mobile device?
Yes, Click Here to start now. For best experience, we recommend creating your ad from a non-mobile device.
Should I use a specific web browser to create my Senior Tribute Ad?
Yes. For best experience, please use Google Chrome for desktop.
Are credit card payments accepted?
Yes, you may pay with Visa, Mastercard, American Express or Discover Card
Is there a phone number to call for purchasing yearbooks?
Yes, yearbooks can be purchased via telephone calling 1-877-767-5217 (Monday-Friday 9AM-6PM)
para espanol oprima dos
When are the senior tribute ads discount deadlines?
Senior Tribute Ad pricing is based on the date tribute content and payment is made.
DEADLINE #1 - Friday, October 15, 2021 (LOWEST PRICING)
DEADLINE #2 - Friday, October 22, 2021
DEADLINE #3 - Friday, October 29, 2021 (FINAL DEADLINE)
Is there a number I can call if I have technical difficulties?
Yes. Please call Jostens Ad Service Support 1-877-767-5217 (Monday-Friday, 9am-6pm EST)
When connected, Press 1 for Yearbook and then Press 2 for Yearbook Ad Service Support.
Are there any specific file format and resolution requirements for designing a Tribute Ad?
Yes, all images must be 300 DPI or greater to be included in your Tribute Ad. Low resolution images will be rejected by the designer portal. Please be sure all images for ad design are JPEG format, high resolution and not watermarked.
If I submit an image that appears blurry or pixelated on my phone or computer, how will it print?
Blurry or pixelated images (originals) used to design the ad will result in blurry and pixelated images when the ad is printed.
When is the final deadline for Tribute Ads?
Friday, October 29, 2021 is the final deadline.
PLEASE NOTE: Jostens Customer Support is only available Monday-Friday from 9am-6pm EST.
Will there be an extension or another opportunity if I miss the deadline?
No.
My confirmation at checkout says my order will be shipped to my home. Will the ad be included in the yearbook?
Yes. All senior ads ordered via Jostens will be included in the yearbook and will not be sent to your home.
What are the the business ad dimensions?
Full Page
w. 8.5 w x h. 11.33
Half Page
w. 8.5 x h. 5.58
Quarter Page
w. 4.17 x h. 5.58
Business Card/Eighth Page
w. 4.17 w x h. 2.71
*Please leave a 1/4 inch bleed that excludes text to prevent any issues.
I am trying to upload my BUSINESS AD art files, but I keep getting an error. What am I doing wrong?
There is a 20MB limit on art file uploads. Please reduce the dimensions or contact us for assistance.
Click here to order your yearbook now
How can I check to make sure I have purchased a yearbook?
Search your email for JOSTENS. If you are unable to locate your confirmation email, please call 1-877-767-5217 and Press 1 to speak with a Jostens customer service representative. Once connected, please ask to verify your yearbook purchase.
Jostens Customer service is available Monday-Friday 9am - 6pm EST.
How can I order a Senior Tribute Ad?
Click here to order your yearbook now
Can I create and purchase a Senior Tribute Ad from my mobile device?
Yes, Click Here to start now. For best experience, we recommend creating your ad from a non-mobile device.
Should I use a specific web browser to create my Senior Tribute Ad?
Yes. For best experience, please use Google Chrome for desktop.
Are credit card payments accepted?
Yes, you may pay with Visa, Mastercard, American Express or Discover Card
Is there a phone number to call for purchasing yearbooks?
Yes, yearbooks can be purchased via telephone calling 1-877-767-5217 (Monday-Friday 9AM-6PM)
para espanol oprima dos
When are the senior tribute ads discount deadlines?
Senior Tribute Ad pricing is based on the date tribute content and payment is made.
DEADLINE #1 - Friday, October 15, 2021 (LOWEST PRICING)
DEADLINE #2 - Friday, October 22, 2021
DEADLINE #3 - Friday, October 29, 2021 (FINAL DEADLINE)
Is there a number I can call if I have technical difficulties?
Yes. Please call Jostens Ad Service Support 1-877-767-5217 (Monday-Friday, 9am-6pm EST)
When connected, Press 1 for Yearbook and then Press 2 for Yearbook Ad Service Support.
Are there any specific file format and resolution requirements for designing a Tribute Ad?
Yes, all images must be 300 DPI or greater to be included in your Tribute Ad. Low resolution images will be rejected by the designer portal. Please be sure all images for ad design are JPEG format, high resolution and not watermarked.
- No PNG files
- No screen shots
- No TIFF files
- No HEIC format files (iPhone only format)
- No images from social media (They are low resolution)
- No watermarked images
If I submit an image that appears blurry or pixelated on my phone or computer, how will it print?
Blurry or pixelated images (originals) used to design the ad will result in blurry and pixelated images when the ad is printed.
When is the final deadline for Tribute Ads?
Friday, October 29, 2021 is the final deadline.
PLEASE NOTE: Jostens Customer Support is only available Monday-Friday from 9am-6pm EST.
Will there be an extension or another opportunity if I miss the deadline?
No.
My confirmation at checkout says my order will be shipped to my home. Will the ad be included in the yearbook?
Yes. All senior ads ordered via Jostens will be included in the yearbook and will not be sent to your home.
What are the the business ad dimensions?
Full Page
w. 8.5 w x h. 11.33
Half Page
w. 8.5 x h. 5.58
Quarter Page
w. 4.17 x h. 5.58
Business Card/Eighth Page
w. 4.17 w x h. 2.71
*Please leave a 1/4 inch bleed that excludes text to prevent any issues.
I am trying to upload my BUSINESS AD art files, but I keep getting an error. What am I doing wrong?
There is a 20MB limit on art file uploads. Please reduce the dimensions or contact us for assistance.